Beta support

Support Policy

Effective date: August 24, 2026. Version: beta-launch.

Beta support is best effort, Monday through Friday, excluding company holidays, with a target initial human response within two business days.

Covered areas

Install, activation, reproducible product defects, documented import/export workflows, and security or data-loss reports.

Not covered

Board certification, design engineering, fabrication guarantees, emergency board reviews, or replacement for board-house and independent engineering checks.